Helpful staff but car not perfect

The car rental process was efficient, with no insurance upselling or unnecessary troubles, completed in just 5 minutes. Although I was given a car with multiple scratches, the return process was simple—just a quick check and signature to confirm, and the deposit was refunded instantly.

Very satisfied, the Peugeot 208 driving experience was excellent

2 hour queue just to get the car. Those with children who had just joined the queue were put to the front of queue which is totally unfair. No communication from staff. Could not cope with the demand. Incurred a flat tyre. Unanswered phone calls to numbers at Cagliari airport and the service/call put line. After 1.5 hours finally spoke to a lovely lady who organised someone to change the tyre in torrential rain. Also rang back to advise it would be longer than she originally told me. Which I was grateful for. They also need some customer service Training. Lady at desk who provided car was very pleasant though.

There was a fairly long wait but when we were seen it was quick and efficient and friendly

Easy to use

Dislike: Drop off address and link to the destination on the map is not correct, took me more than 30 min to find and was about to lose my flight