Great value, no problems at any point

The company representative was very friendly and professional. Unfortunately, we received a very old car, meaning it was full of scratches and technologically outdated — an Audi Q3 from 2019 without reverse sensors and without a rear camera. Additionally, some safety systems were non-functional, such as the lane-keeping assist, which was disabled. I’d like to remind you that it’s 2024, and I expect an international rental company like Avis to have modern vehicles, not ones that are 5 years old.

The store provided a detailed explanation of rental precautions, cost breakdown, and car pickup method. However, the wait time was relatively long, possibly due to language issues.

The booking was for an automatic car, as was clearly stated on the confirmation but I received a manual car & Avis told me to take it up with Easyrentcars.

Why was I allowed to book an automatic car that was unavailable at Avis?

The car I got had very poor torque and pick up, seemed a bit dirty, glass we not clean, wiper fluid was completely empty. But on highway and flat surfaces the car was ok.

Very easy to book. Liked the 5% rebook on price drop option. Good options. Good app.

Like: The staff at picking up and dropping off was kind and efficient. I was especially happy that I could leave the car without complications and directly go to my flight. The car was an upgrade, excellent model and condition, very clean.
Dislike: No issues.