Great example of how easy it should be

This Budget location mainly rents large vehicles, and our Kia Carnival was the smallest one. It is located outside Melbourne city, about a $30 Uber ride from the city center, which is very convenient since there are usually no large vehicles available in city locations. Communication over the phone was smooth, the car model was accurate at pick-up, and the staff was very helpful, assisting me in thoroughly checking the vehicle's condition, informing me of the fuel type and fines, and explaining the insurance in detail rather than trying to upsell. They assured me that using third-party insurance was fine. When returning the car, we were in a hurry, and the staff said they would wait for us until the agreed-upon time (since businesses in Australia often close earlier than 5 PM). We managed to return the car just before they closed the gate, and they didn't mind that we were a bit short on fuel.

Good

Simple and convenient, great service, and easy return. Just need to return the car a bit earlier in the afternoon as the staff leave on time.

We rented the car from the Budget store in Hobart Downtown. The front desk staff were very patient and courteous. They carefully inspected our documents and explained the rental terms and precautions in detail before accompanying us to inspect the vehicle. They recorded even the slightest scratches we pointed out, even the ones that could be ignored, just to ease our concerns. They also advised us to take several photos for documentation. The first car we received was a brand new Renault Koleos SUV with only 1500 kilometers on it. However, we noticed a noise from the tires after driving out, so we returned it and were given another nearly new model with 3500 kilometers. The car was in excellent condition and came with an integrated GPS, which was very convenient and accurate for navigation!

Carseat price was more than quoted through website as excluded tax. Carseat installation was very very poor and wrong size for child. Would never hire carseat again