Great example of how easy it should be

Good

Although the procedures took a bit long due to the detailed explanation, the service was good. Car pickup and return went smoothly. The car was a new model with low mileage. No pressure to purchase additional insurance. English proficiency required was not too high. Pickup and return were right at the airport, which was very convenient. Highly recommended.

When facing language barriers, the airport staff has room for improvement in proactively solving issues.

The staff at the front desk were very nice, but they said we could pay in cash when picking up the car. However, they charged my card instead, which was a bit frustrating. Overall, I was very satisfied, and the car was in excellent condition.

Pretty good