Service attitude was okay overall. Honestly, Avis and Budget are basically the same counter—just pick whichever’s cheaper. The key drop box is only labeled Avis, no Budget, but that shouldn’t really matter. One annoying thing: when we booked, the main driver didn’t bring their physical credit card, and Apple Pay couldn’t be used for the deposit. Another person, listed as the second driver, tried to switch to being the main driver and use their own physical card, but the staff refused to change it. Really hard to understand their logic.

Overall service was satisfactory.

Very good

There was no free upgrade offered. I had booked an Opel, but they said it wasn't available and provided a Ford Focus instead. I wasn't satisfied. My family requested a different car, so we switched to a Volvo, which cost more.

Had to wait 2 hours in total to get the car even if I booked online. Very low service. Waited one hour and a half standing at queue and only 6 customers in front of me. After this, had to wait another 30min. outside for the car and I didn't get the car I booked.