Great

Satisfied

Very satisfied, both picking up and returning the car were very convenient.

The staff at the Melbourne branch had a great service attitude. Knowing we were heading to the city center, they drew us a route and recommended parking spots, and also provided a map for pickup and drop-off routes. However, when we went to the branch near Hyde Park in Sydney to file an accident report, the staff there were not very friendly and kept insisting that if we had bought their insurance, we wouldn't have had so many issues.

'upgrade' to a toyota highlander which was far too big, and very heavy on petrol consumption, so not value for money we had booked for a compact many months before only to be told that no compact was available - later claimed due to bush fires on mainland - an unlikely story

fine except for thrifty's so-called 'upgrade'