Good car rental experience

The overall service was smooth and seamless.

Got off the plane, took a bus directly to the rental location, the process was very quick

At the car pick-up, they briefly asked about the chosen model but did not specifically mention that it was not the one I selected. Having just gotten off the plane and queued for a long time to clear customs, I was too exhausted to deal with it. During the car return, I had some questions about unclear charges, and the staff very patiently explained them to me.

Despite us being delayed in immigration due to queues and not getting to the counter until two hours after pickup tome the vehicle was not initially ready. The staff at the counter offered me a mini van instead which I declined. I had to sit and wait approximately 30 minutes before a vehicle was found. Then the counter staff tried to sell me additional insurance I didn’t need as it was all covered through the AXA policy anyway.

Easy booking process, booked at the right tone as the Thrifty staff could not bribe I was only paying what I was paying for that class of car. I had a question to ask of EasyRentCars a couple of weeks before the start date, the question was answered and my mind was put at ease.