The phone number to call for pick up was a toll-free Australian number that did not work on our international cell phones. We had to find a payphone, figure out how to use it and call for a pickup. No one answered that cool. We had to leave a message. No information as to how long pick up would take and specifically where the pickup was We were able to ask at the information desk in the international terminal and they told us where the pickup was. We waited 20 minutes and I called again, this time finding out that the number was for Bargain Rental cars. Again I left a message. Finally they showed up and then told us that they had to go to the domestic terminal to pick up other customers. The whole process took over an hour from the time we made our first call to the time that we got to the rental car location.

No counter at airport, need to buy a local australia sim card to call the Bargain pick up hotline and leave your number for them to send you a SMS to go to pick up location. Waited about 15min for pickup, and bus was almost full already. Also, please have at least 30min buffer after drop off for the bus to send you back to airport with the limited transfer bus and distance to airport. Other than this not-so-good pick up experience, everything else about the car is great.

No option to upgrade, which wasn't an issue Remote for car had flat battery so had to manually unlock the vehicle whenever needed Pickup shuttle smelled musty almost like urine As we were walking in there was a heated argument between a customer about damage they swore was already on the vehicle, massive push for insurance that turned a good deal into a much more expensive endeavor(more expensive than the car) as we were told people do get charged 4500 even when not at fault and dont get it back for 6+ months due to insurance issues then the car had an ant infestation and my partner was bitten multiple times

The staff at the counter on pick up were lovely and so helpful. We had trouble working the GPS so they came out and tried a new cord but we still couldn't get it to go so they came out again and showed us a few things on it to make it easier.

Like: good
Dislike: good