Good

Provided a Volkswagen Polo compact car, but it was sufficient. Three people with three large suitcases, very fuel-efficient. Drove 700 kilometers and still had a quarter tank left, added 42 euros of diesel.

The transaction took nearly 50 minutes with Budget trying to inappropriately get more money out of us. Very poor opinion of Budget.

See above - dreadful service on pick up, waited over two hours. Staff unhelpful and slow. A really horrible experience without apology or explanation, nowhere even to sit down. I shall not go through that again. Inexcusable and uncaring service.

No problems with the booking service

Like: excellent vehicle, superb value. would have cost 2-3 times more on any other site!
Dislike: as a chinese site, they had incomplete and incorrect details for the pick up point. it took a full day of calls,searching and queries to actually find the location for pick up. the address was a train track number (in french). location city itself was wrong. nothing could be worse and had we not started one day ahead of the pick up date, it would have destroyed xmas holiday plans.