Staff tried to upsell insurance that was not needed, will never use them again

Booking with Qeeq went well but ace car rental did not have the vehicle that we had booked. They had a vehicle that was approx 25% smaller than the vehicle that was booked. We had to upgrade to a larger vehicle that was the same size that we originally booked. Additional cost was $132.00 us. I contacted ace car rental regarding this and have refused our refund. I would not recommend using Ace car rental

Do not use Ace Car rental as did not have vehicle requested and up charged us to the vehicle size that was booked. Rip off as cost an additional $132

Good company. I would certainly rent from them again.

Didn’t have the car class I reserved when arrived and charged me for a larger size. Then had to spend several days of my vacation trying to rectify it. They also didn’t have my reservation in their system when I arrived.

Like: The staff members were very efficient and friendly. I was reminded that FL has a lot of tolls, so I was asked if I wanted to pay the toll fees upfront. I ended up using 'more' than what I paid for. Thank goodness. I saved money because of the reminder. The place itself looked shabby, but you don't want to hang out in a rental car place anyway, so if business is taken care of, you're good to go, then go! Business was well-priced!
Dislike: None