This was my first time booking with this company because the one I used during the Lunar New Year was less satisfactory, so I decided to try this one. Overall, it was okay. When picking up the car, I didn’t see a self-service machine, so I had to interact with a staff member, which was a bit awkward. Their attitude wasn’t great. For the car model, they asked us to check online for differences instead of showing us photos, which other companies usually do. Also, they kept trying to upsell an upgrade, and it was easy to misunderstand since they mentioned it several times and my English isn’t that good.

Extremely satisfied

I arrived early, so there was no need to wait in line. However, I had to take the elevator upstairs and then back downstairs—the path was a bit long. Additionally, they upgraded my car, but it took a while because they asked me a lot of questions before I could leave.

There were quite a lot of people renting cars at the airport, but the Avis counters were plentiful, so the overall waiting time wasn't too long.

The return process was quicker and simpler than I expected.