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Live chat Email us Service Code: 1233845119
From United States
+1-8007618913
From Canada
+1-2897685366
From United Kingdom
+44-2035140670
From Japan
+81 3-4578-4029
From Argentina
+54-2657459025
From Chile
+56-226665927
From Colombia
+57-6017940262
From Malaysia
+60-392125422
From Mexico
+52-7449800692
From New Zealand
+64-99508740
From Peru
+51-17009061
From Switzerland
+41-445514539
From Thailand
+66-25088458
From Singapore
+65-31585008
From Australia
+61-1800-507-258
From Turkey
+90-850-390-7486
From Italy
+39-800729010
From Portugal
+351-304500663
From Brazil
+55-6140426960
From France
+33-970019487
From Israel
+972-23752163
From Germany
+49 6107 6353100
From China
+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Available between 10.00 a.m. and 19.00 p.m. (Japan Time)
LINE Live chat Email us Service Code: 1233845119
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Skimping on the safety of babies - shame on Ezu!

Reviewed: Thu, Oct 20, 2022
About EZU: 5.0 /10
The car we rented was a Nissan Tiida, the vehicle had done over 170,000kms and whilst it was clean and tidy, it was very old and should be retired at this stage! The biggest issue was the car seat for our 6 month old baby. When we arrived the car seat wasn't fitted, this process took about 40minutes to sort out The first car seat installed moved about 15cm either side and was not secure. We had to say this wasn't good enough as they thought it was fine. Three car seat's later (all in extremely poor condition) we had to settle for something that was somewhat secure.. All of the car seats looked like they were about 20-30 years old and are not up to today's strict standards. These seats offered little to no protection for our baby should an accident occur, the seat belts were so old they folded over, there was no protective cushioning. I was so relieved to return the car seat/car upon leaving. We would never rent through Ezu again based on how old the rental was and the extremely poor condition of their non-compliant infant car seats. I felt unsafe the whole time with our baby in the car which was awful. Skimping on the safety of babies - shame on Ezu!
About QEEQ: 8.0 /10
Qeeq was easy to book through, no issues. We had some trouble meeting the shuttle bus driver but got there eventually.
Reply by Qeeq:
We are sorry to learn you had very unhappy experience with the car hire company. We will forward your complaint to them and require them to improve the vehicle condition and their service. If you need any assistance, please kindly feel free to contact with us. Thank you for your understanding. Have a great day!
Economy | Nissan Tiida or similar

Relevant Reviews on EZU QUEENSTOWN AIRPORT

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Compact | Toyota Corolla or similar
Reviewed: Wed, Oct 12, 2022
“Great experience at a low price”
About EZU: 10.0 /10
Got a free upgrade, the car was excellent
About QEEQ: 10.0 /10
No-deposit rental was a great feature

A.Spedding

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Compact | Toyota Corolla or similar
Reviewed: Thu, Feb 24, 2022
“Old vehicle”
About EZU: 6.0 /10
Long wait to get vehicle. Motor not running smoothly, particularly on decent.
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S.Grubjesic

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Full Size | Nissan Teana or similar
Reviewed: Thu, Feb 24, 2022
“Good value for money”
About EZU: 10.0 /10
Have used EZU a couple times, good value for money and have had no issues
About QEEQ: 10.0 /10

Pete

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Economy | Toyota Yaris or similar
Reviewed: Fri, Mar 5, 2021
“Cheap price but premium service”
About EZU: 9.0 /10
Ended up with a bigger car (SUV) which was appreciated. Helpful staff and quick process. Fantastic value for money!
About QEEQ: 9.0 /10
Very easy process and the best price by quite some margin

Mrs Gumboot

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Economy | Toyota Yaris or similar
Reviewed: Fri, Aug 21, 2020
“Great holiday in Queenstown.”
About EZU: 7.0 /10
The booking process was really easy and we got a great deal for our 3 days in Queenstown. On pick up, it took several phone calls to contact the pick up staff (which makes complete sense once you see how busy they are). Once pickup contact was established everything ran smoothly and the staff were very friendly. The first car was terrible, something was wrong with it, screeching and sounded sick. A phone call on the second day secured a swap vehicle and this was most appreciated. We were upgraded to a better (bigger) vehicle and this ticked all the boxes for us and we were more comfortable taking the drive over the Crown Range to Queenstown. Note: initially the documentation said we would need to pay $1500 deposit with a 30-60 turn around with the refund. That caused a bit of stress. This was not the case. We paid $500 deposit which was refunded when we returned the vehicle.
About QEEQ: 10.0 /10

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