Standard expectation.

Sherene was proactive and helpful with clear directions for pickup and drop off. Seamless experience.

All 4 tyres is lack of air. When driving to Berjaya hotel through the hill road, I experienced some minor sliding at the corner. It's dangerous. Afterwards, find out all the 4 tyres is ~100psi air pressure. Sea safari should ensure the tyres are in sufficient air before hand over to customer.

they said it will have a guy holding the name card just outside of the arrival hall, PLEASE do remember to have a phone number in malaysia, or at least have a wifi or using their SIM card there, and get contact by using whatsapp or something like that. it was a terrible experience that i gave them the flight number and when I go out, no one there, try to find anybody looks like picking up customer, but no use. need to contact them by phone, and they did come to the airport,but stay outside of it, if just sending whatsapp might cause you a lot of time, but if you don't have a phone, this is the only way you can do, unless you don't need the car.

hope that the detail shown in your confirmation are correct, as I didn't see anybody waiting for me outside with a name card.

Everything was good except that the car was supposed to be for 7+luggage. There is no way to fit the luggage into the tiny space at the back. Luckily there were only 6 if us. We used one of the seats for luggage.

Service was good.

Bob was on time and very helpful. On the third day we left the key inside while taking our toddler's stroller and the car autolock kicked in. Bob managed to help at no extra cost. Thank you.