very pleased, no extras anywhere

I prepaid for the tank of gas & was told that it would be prorated. I returned the car with more than half tank but was billed for the full tank...

Great & smooth experience

Thrifty’s LAC office is closed due to covid. They didn’t say so on the reservation. Thrifty had a sign that said they were closed, but didn’t tell me I needed to go to Hertz to pick up the car. Better communication would be helpful!

Stop making me sign in every time I use the app! Remember me!!!!

I could’ve given a perfect 10 rating if it wasn’t for the counter staff at thrifty. He was so pushy in selling us the insurance coverage despite us paying it through easy car rentals, which could’ve resulted to paying twice on insurance. The queue was getting long for the other customers and he still carried in with his upsells.

Good find!

Got cheated by staff to by unnecessary insurance. The staff told us we have to buy insurance from them as it is required by the Law even we have shown that we bought our own insurance package at easyrentcars.

We waited for a long time to get the car, which was not the car we reserved. We reserved a mini van and ended up with a SUV with 3rd row seating after waiting for a very long time for a van. There were many other families waiting for a mini van as well but there were none available. We got tired of waiting as our visit was short in LA and we had much to do. We finally agreed to take a SUV just to get out of the Thrifty lot.

Booking was easy!