Very Horrible Experience with Easyrentcars.com & Budget Rental Car.

Satisfied

Pretty good. There were many people picking up cars, but there were also plenty of staff at the counter, so waiting a bit was normal. I bought the most comprehensive car insurance on QEEQ, and when picking up the car, they asked if I wanted to buy personal accident insurance. After thinking about it, I decided to purchase it—4 people, 7 days, totaling $250.58. They also asked if I would refuel the car myself when returning it. I chose to refuel myself, and there are many gas stations near the airport, which is very convenient!

Pretty good, the car was very new!

When we picked up the car on the 14th of August from Los Angeles Airport, the counter staff member called Bruce was absolutely terrible. It was probably one of the poorest customer services I have experienced in my life. He was rude, bullying and even tried to sell us extra insurance even though we had bought the full insurance package covering everything there is. He was mocking us and had an attitude as if he was supreme. I don't understand how can you have a person like that on the job. Never using Budget again for renting a car, if that is what the company wants to represent. I would appreciate if you would forward this feedback to his manager.

Budget didn’t supply the same car or similar The oblige me to pay 39$/day to have other car