This is my second time renting a car. It is very convenient.

Almost no queue, simple procedures

Even though they asked if I wanted to add insurance and I declined, they were very agreeable about it.

Good staff, but the drop off after hours is just terrible as you have to park on the street and pay for parking in downtown Amsterdam. Parking is very expensive and there are no parking places. Drove around in circles in the dark in heavy traffic for a while, I then decided to buy (expensive) hotel parking for the night. Also, we did not get the hybrid we ordered, so petrol fees were higher than expected

Brilliant, great service from chat support.

Counter staff very friendly and efficient

Fantastic service from customer services when I called with a question