Great value - upgrade

Excellent service. Friendly and efficient. Thank you for the upgrade! Only downside is that there is limited staff at check in and as travellers all arrive with the same bus the waiting time is a bit long.

Easy and efficient. Will use again.

I wasn’t happy with the attempt to upsell me when I picked up the vehicle - I can only think the staff must be on significant commission if they achieve this. Only glad I picked it up, not feeling my sharpest after a long haul flight. Otherwise excellent.

All very easy

The car itself was great. The exterior was not perfectly clean on pickup and may be the result of storing cars in an unsealed yard. There are no numbered parking bays. Finding your hire car can be tricky. The office directions were casual to non-existent but one of the yard staff kindly located the car for me. There is no designated place for car return, forcing hirers to cruise the yard looking for an available space to leave the vehicle. Overall it was great value for money and the service okay for the price paid.

It took 40 minutes to pick up a pre-booked car. The counter staff were incredibly slow. In that time only 3 cars were booked out. A new bus load of customers then arrived and as there was no queuing system in place I had to stop the member of staff who was about to serve one of the later customers when it was my turn. The car was dirty and had lots of damage so the check took another 30 minutes. It was the worst car hire experience I have ever had.

The only issue I had was the price of an 'admin fee' for handling a fine I received. I feel it was very very expensive for sending an email to me, 84GBP is a rip off! The actual car was great in every way and I will use Green Motion again

It was an easy process with easyrentcars.