Ace rentals are awesome

Like: The people are friendly and helpful. I didn't get the promised photos of the car damages but as long as they weren't bothered, then I wasn't. But if there had been a problem with damage, this would have been a problem too. The car was very efficient on petrol. But the best thing was the staff. I left my house keys at the rental desk and the lovely woman from Ace drove to the airport to drop them off to me! Many thanks for that.
Dislike: The moment at the airport when I couldn't get through to them on their 0800 number and wondered if I was every going to get through to them. I kept being referred to Auckland and then talked to someone unhelpful there. Eventually I managed to talk to someone in Wellington and by the time we had collected our luggage the shuttle taking us to the rentals had arrived. So phew.