Terrible customer service but new car

United States

Reviewed: Mon, May 6, 2019

About Alamo: 6.7 /10

Terrible customer service, we waited in chaos for more than an hour to pick up our car in downtown San Francisco. The staff appeared to be trying but there was no system in place meaning their efforts didnt really help. On dropping off our car we spent an hour ensuring that we didnt have to pay for a GPS system that we were never given. The car was cheap to rent, a new model (but dirty inside) but the inconvenience of pick up and drop off would ensure that I will never use Alamo again

Toyota RAV4 image

Medium SUV | Toyota RAV4 or similar

1 days rental

x2

Relevant Reviews on Alamo San Francisco Union Square

Eden Dutt

United States

1 days rental

Reviewed: Fri, Oct 18, 2024

About Alamo: 10.0 /10

Excellent! The staff were very enthusiastic and friendly.

About QEEQ: 10.0 /10

Marguerite Robin

United States

1 days rental

Reviewed: Mon, Nov 25, 2019

About Alamo: 10.0 /10

Self-service car pickup, the vehicle is very new, convenient return process, no additional options required.

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Harry Dorothy

United States

1 days rental

Reviewed: Wed, Aug 16, 2017

About Alamo: 10.0 /10

Very good, they meet customer needs, and the cars are great.

About QEEQ: 10.0 /10

Troy Nick

United States

1 days rental

Reviewed: Sat, Jul 15, 2017

About Alamo: 8.0 /10

No upselling, but there were too many customers, so it took an hour to get the car.

B.Turner

United States

x5
x3

1 days rental

Medium SUV | Jeep Grand Cherokee or similar

Reviewed: Wed, Jul 24, 2019

“Overall good rental experience”

About Alamo: 9.3 /10

New car, perfect condition. pickup ok. Not great with assisting with car seats but that is ok.

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