Good condition cars and very helpful staff

Excellent

Overall, the car rental process was orderly and quick. They did try to upsell extra insurance, upgraded vehicles, and additional toll fees, but they accepted the refusal without any hassle or rude behavior. However, there was no guidance or introduction to the rented model. The return process was very efficient, with the inspection completed quickly within a few minutes, leaving a strong impression.

Arrived quite late so Dollar counter was closed but a clear notice pointed us to Hertz in the pick up centre. The process took a very short time as we were the only customers picking up. Very efficient.

Like: Shuttle drivers were very nice, so were the counter staff. Drop off staff friendly as well! Car was great, all options and having sat radio was a plus.
Dislike: Only problem encountered was the drive to and from. Much of it due to LAX. It can take a long time to drive through especially if you get picked up at the first gates. Drive back was a little slow too due to the fact we picked up many arriving rental customers (filled the bus) along the way. Not the drivers fault, but is time consuming.