Car received was not as reserved

Norway

Reviewed: Tue, Aug 29, 2023

About Budget: 7.0 /10

The car I received was not as promised. Despite the rental agent's claim that the car I initially wanted was no longer available at this location (then why even advertise it?), I was given a vehicle with a smaller trunk. I spent a frustrating 90 minutes arguing just to get a replacement that matched the trunk size of my original reservation. However, the car itself was good

About QEEQ: 10.0 /10

Reply by Qeeq:
Thanks for your review. The car group was made up according to its function、number of seats, etc. If was offered the downgraded car, please contact us at the counter immediately. Thanks for your feedback and look forward to seeing you next time.

Budget

Gardermoen Airport(OSL)

Oslo

Norway

Medium SUV | Skoda Enyaq Iv or similar

13 day rental

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Julian

Norway

9 day rental

Small SUV | Mazda CX-30 or similar

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Stavanger Airport(SVG)

Stavanger

Norway

Reviewed: Wed, Jun 8, 2022

“Great experience, good savings and customer service both from QEEQ & Budget”

About Budget: 9.0 /10

Car was upgraded for free & exceeded expectations. Easy to find rental counter and pick up was easy and straight forward with friendly staff. Drop off could have been better, had a query relating to charges but staff at drop off unable to assist, possibly due to it being a Sunday.

About QEEQ: 10.0 /10

Good booking platform, but did get confused into agreeing to a subscription model and membership with second booking, but decided to stay to see what savings could be achieved even with paying for membership. However have been very pleased with customer service as due to a flight cancellation car pick up was later than arranged on a Saturday & rental company needed to be liaised with which QEEQ did very well.