Mixed experience

Very straightforward. Once I got to the rental centre, the guy at the desk was very efficient. I had to wait about 15 mins for the car but that wasn't a problem at all. All very easy

It was easy enough. A smooth process all the way throughout

I got later than expected to the Avis office, after midnight some people in line but moving fairly. We got a Ford Expedition instead of a Suburban, unfortunately it had some problem that made the engine to over heat, that night I was unable to identify the problem because we drove 5 min to a nearby hotel, it was until next day while we were driving to our destination when we found out. I waited 4 hours in a parking lot for a tow to get the unit replaced. This issue made us to lose almost all day, I got the replacement unit aprox. at 4 pm I was taken to Budget to get the replacement car, the manager JORGE made an excellent job to take care of it ASAP and were given another Expedition but in much better shape than the first one. Return was fast. It was unfortunate to have a car with a mechanical issue, probably only short of coolant but who knows, not to risk it when you travel. The process of the replacement could have been much faster, not very good communication with service providers.

Reservation process was simple, fast & convenient.

Everything was really good. Picked up at terminal was easy even got help with bags. Car was ready when paperwork completed. Excellent service

Booking was easy . I had a question regarding pick up time and it was answered really fast and they were really helpful.

The is the second time we have rented this month, and was given a hybrid vehicle. We were thrilled as we got over 50 mpg!

Price drop was awesome!

Like: I pick-up my car late, and miss the car I want, they upgrade it. And when drop-off, I forgot my passport and money on the car, I took it back easy and quick.