Had a great experience with everything

The counter staff not at desk, had to wait 45 minutes for someone to arrive at 10.45am

We got a new car, a kia cerato hatch. Check-in was smooth but the walk from the terminal to the rental booth was a bit far. The direction at the terminal desk was just to go the rental booth without any direction or route map.

Everthing was straight forward and easy. Wasn't sure if the price protector work or not.

We got upgraded to a bigger SUV for free! The staff at the pickup counter was very thorough when explaining all the pros and cons of the optional add-ons, her recommendations etc. Dropping off was also very easy as Alamo was the first company you will see upon entering the rental car return area.

I like that the website and mobile site are quite similar, making the filtering, sorting and choosing much easier. The price was also very competitive. I no doubt will be using this site again!

Wrong signage at the desk. Flashing warning message on the cars dash, called cust service a couple of times but no one answered. Left a message asking to be called back, no one returned my call. When told the agent upon returning the car she just said they don’t have the car service at an authorised mechanic so he can’t clear the warnings.

Like: I like getting upgraded of a better car