Horrible Customer Service - Scam

B.Geehring

Iceland

Reviewed: Fri, Nov 10, 2023

About Icerental 4x4: 7.0 /10

The clerk at the counter insisted that we needed to purchase insurance even though I was pretty sure I already had. After picking up our car and heading to our destination I looked back through my e-mails and have an e-mail that states "avoid buying additional insurance at the counter" with a receive and proof of insurance. Upon returning the car, and bringing this, and the e-mail, to their attention they told me too bad and they would not refund me my 250+ USD. The car was great, customer service was horrible.

Reply by Qeeq:
Thank you for choosing QEEQ and for sharing your experience with us. We apologize for any confusion caused by your purchase of insurance at the counter. It appears that you had already purchased AXA insurance through our website, so there was no need for duplicate coverage at the counter. To avoid any unnecessary costs, we kindly ask you to present the AXA insurance letter when picking up the car, to decline any additional protection. If you require any further assistance, please contact us.