Horrible Customer Service - Scam

QEEQ provided excellent service, and all issues were communicated smoothly. The rental company was also good. The car had some scratches on the glass and body during pickup, but taking photos for records was sufficient.

Some people say this company is not good, but I think it's quite decent. They did a quick inspection, mainly checking if the car doors were damaged by wind, which seems to be a frequent issue. After that, just handing over the keys and the process was done quickly.

The car was in good condition, and when returning it, there was no inspection; we simply handed the keys to the counter. However, the car deposit has not been unfrozen even after over a month, which feels a bit too long.

Very satisfied

Car performed well and plenty of room. Vehicle had much wear & tear. Some warning lights were on and staff noted these but assured us all was well. No breakdowns. One concern; I received a parking citation first day out. About 7 days later I attempted to pay the citation at the Bank and was told rental agency had alread paid. When I turned in car I was charged amount of fine 4500 krona (ok) and a "service fee" of 3000 krona! If I tried to turn in car without paying, then I understand fee. However I attempted to pay before returning the vehicle. This left me with bad taste for Icerental 4x4. No opportunity to pay on my own and no notice from rental agency before they paid and then expect high service fee. Staff treated us well. Sounds like policy issue.