Quick and simple

Car was great. EWR new car rental arrangements aren't the greatest. Only one staff menber was available for Avis & Budget till nearly my chance, so there was more waiting time. Staff service was very proffesional. Great.

Car broke down. Battery flat and warnings up on dashboard. Tried to call Budget road side assistance but got nowhere. Tried to call drop off point but no response. Couldn’t get the car back on time because of this. Ended up paying someone to jump start me and finally got the car to an alternate drop off point. Fella there was very helpful.

Yes

A bit long time of waiting to pick up the car, above one hour of waiting in the queue

The vehicle was in really bad condition Every time I braked the whole car would shake. Every time I drove fast the car would star making noises, the pick up speed is really bad. The service of the staff of budget was pretty grumpy and when I went into the office there after dropping of the vehicle the lines were so long I would have missed my flight if I would have waited in line. I don’t believe I should be paying for this rental and I expect a refund.

Front screen where dirty inside, hood where not cleaned and there where staines/spots in the passenger seat

Great service and good information given prior to picking up the car.