The condition of the car this time was not very good. Because a nail punctured the tire, I had to go to a tire shop to replace it. The staff there said all the tires on this car were worn out, which is really bad! Additionally, the mileage on this car is very high. When starting the engine, the noise is very loud, as if it hasn’t been used in a long time! Moreover, the fuel tank was not full, and when returning the car, how am I supposed to refill it to match the original level?

Good, the car is very new and easy to drive.

The service was acceptable.

The business hours at ROCHESTER airport are short. This time, both our arrival and departure times were outside the company's operating hours, so we could only pick up the car the next day and had to return it a day early. It's a bit inconvenient. Maybe because ROCHESTER is a small place, unlike big city airports like Los Angeles or San Francisco where the car rental spots are staffed 24 hours.

It took nearly an hour and half to pick up a prepaid car. Then there was no convertible I know some flights had been diverted from Dallas - but my car was pre booked and paid for so should have been waiting for me