Not as seamless as it should be

L.Fones

Australia

Reviewed: Wed, Dec 27, 2023

About Budget: 8.0 /10

The time spent on picking up the car was longer than expected. We waited for almost an hour to get our car.

About QEEQ: 10.0 /10

Didn't quite understand how the third party insurance from AXA work. Was surprised when I was told that I had to pay the excess of up to $6000 upfront if any accident occurred during my trip. I thought the claim process should be between AXA and Budget and should not involve the user

Medium SUV | Toyota Prado or similar

7 day rental

Relevant Reviews on Budget Perth Au Apt

Bob Malaysia

Australia

1 days rental

Economy | Suzuki Swift or similar

Reviewed: Wed, Mar 11, 2020

“Average and Calculative.”

About Budget: 7.7 /10

1. The brakes were giving loud stressing noise when applied. The vehicle should have been checked before releasing. 2. Wanted to delay pickup time by 1.5 hrs due to my flight time arrival and called the Australian number from Malaysia. The customer service personnel recorded my request but not able to email me confirmation. Passed me to another lady who wanted to charge me a lot extra for the delayed-pickup request which I find ridiculous as it was still within my booking period and I have no intention to delay the drop off time. She finally relented after my reasoning and said will inform the pickup location. Also said that she will email me my requested pick up time confirmation. I DIDN'T RECEIVE THE EMAIL.

About QEEQ: 8.0 /10

H.TAN

Australia

1 days rental

Intermediate | Toyota Corolla or similar

Reviewed: Sat, Sep 21, 2019

About Budget: 10.0 /10

This is my second time renting with Budget, havent been an issue. We rented Toyota Corolla, the car given was Holden Commondore, nice and comfortable car for road trips.

About QEEQ: 10.0 /10

It gives an overview on prices from everyone, which is very convenient. Points collection and vouchers makes it even more exciting.