great rental

Al momento de recoger el vehículo tuve que hacer fila por mas de 1 hora. Esa noche solo habían 2 personas atendiendo las entregas de Hertz, Thrifty y Dollar.

The lady at the pick-up counter was probably having a bad day. The car itself was fine, ran smoothly and I had no problems Dropping off in JFK was a bit of a mess as there were too many cars being returned at the same time, and only 1 staff working (who was very hardworking)

Dollar did a great job! Fred at SD drop off was great

Like: Nothing
Dislike: I get to the counter and am told they can't release the car because it was booked as an international reservation and I needed an international drivers license. I chatted online with your company while I was there and was told that my reservation couldn't be switched to a domestic reservation and to just rent a car from Dollar anyway and that would be reimbursed for the difference. To get the same deal would have cost me over $ 425 and I don't believe for a second that I would have been reimbursed. I had to go online and find another deal and had to wait another 1 hour and 15 minutes to book my car. I was at the car rental for 3 hours. This was completely UNACCEPTABLE !!!