Easy Peasy.

Satisfied

The service was very good, but the car was a bit dirty and not cleaned; the windows were somewhat dirty.

This was the best car rental experience ever. The rental company operates under a systematic management model, where all car rental companies are located in the same building. Both renting and returning are unified processes, managed systematically and very orderly.

Only issue was on the drop off, staff did not know how to get to our hotel (on airport) and also I had two chase up emails asking if I had returned the car

Long wait for 9any) car. Car type we booked not available on arrival. Had to choose and find our vehicle in dark garage without help. Staf told us to "Pick any car in row #5" but that row was empty when we arrived in the garage. Many paint blemishes on chosen car at pickup that were not noted in contract, but we hope they will not be attributed to us - not exactly clear at return. Unclear if we paid for the Sprint we ordered or the Sentra we took. Understaffed both at paickup and dropoff.