Picking up and returning the car were very convenient, the process was simple, and it felt trustworthy.

It was busy at check in counter and then at auto selection spot. Signs at return garage entrance could be more clear

The car more than met expectations and our needs. Service was swift and easy - due to the fact that the Easyrentcars process had already secured many of the waivers etc as part of the package. That was a key feature. The information from the Dollar operative on the cost of the 'full tank' deal could have been a little clearer, but the assessment that there was no 'gas station' within 10 miles of the airport proved accurate and honest and, therefore, a stringent test of whether the tank was 'full' would have cost far more. Very grateful, for that advice. Only real criticism was that there was lack of clarity over whether the 'Sunpass' toll-costs card package was needed on our planned journey. The experience demonstrated the answer was very obviously - YES' (you cannot head in any direction in, around, or out of Orlando without encountering tolls) and we were left with no change/dollars to pay the first unmanned toll we encountered!! One star piece of service was the facility for the Dollar staff to drive us from the drop-off, in the rental car, to the terminal building which, in Orlando MCO is around 15 minutes walk away. This cost only $5 - excellent value.

Booking platform was excellent. The deal package, including key waivers and cover was a godsend when collecting the car. I will use Easyrentcars again every time.

Horrible experience. They double charged me for insurance. Cutsomer service said I would get a refund for that but I never got it - very sleazy stuff. The car's hood was open when I picked it up and it almost popped off when I got on the highway - this is just unacceptable... Avoid Dollar and stick with Enterprise.