Straightforward as result of AXA insurance included

Very nice car; at good price.

Efficient and easy to use.

Pick-up location was under staffed so I had to wait quite a while.

The counter staff in Santa Monica was unhelpful annd extremely unfriendly , she gave us no information about the car or charges …. We were very disappointed with the service we got the lady was so rude and unprofessional … In comparison in San Francisco at the drop off the service was exceptional .

I had to terminate my trip 4 days early because my mother passed away and I had to return to the UK. I was told by the member of staff on returning the car that I would get a refund for the unused portion but that has not happened. This is disappointing.

I will never use Avis again. Vehicle broke down , vehicle seized up doing twenty miles and hour to a dead stop,I we were almost hit and then a comparable vehicle was not brought to exchange. They left us stranded on the side of the road said it would take four hours for replaced vehicle. Several hours later and several unnecessary calls asking what type of vehicle is needed. 12 hours later still. A vehicle to small was brought, we did not except vehicle. This service was Completely unexceptable. I will never recommend this company. Terrible experience!!!!!!!