A All went smoothly and quickly which is all one can want

They don't push insurance.

This is my second time renting from this location. The staff are very nice and do not push for extra charges. I was given a Chevrolet Captiva. During the rental period, I needed to extend my rental time and it was quickly arranged with a phone call. The first car needed to be swapped because the rental company was going to auction it, and they arranged a replacement in advance and delivered it to me. The service is excellent.

They initially tried to upsell the insurance, but once we insisted we already had full coverage, the car pickup went smoothly. The process of picking up and returning the car was very efficient and quick, which is highly recommended. There was only one issue, possibly due to a communication error. They charged us for a full tank of gas without our knowledge (we didn't sign anything and the invoice showed that nothing was owed, but we found a charge on our credit card and planned to inquire about it during the car return). Since we didn't know about the gas charge, we returned the car with a full tank. Upon return, we were informed that we could have returned the car with an empty tank because we had already paid for the gas. We explained that we hadn't made such a purchase, and after checking the records, they agreed to issue a refund. We are currently waiting for the refund. If the refund goes through smoothly, there are no other issues. Overall, the experience was very good, but if there are any issues with the refund, we hope QEEQ can help coordinate.

The car was definitely smaller and less performing than indicated in the reservation. I reserved a "Jeep Renegade or similar" model and instead was given a Nissan Kicks with no option to choose other models and. I was simply told that this is what Alamo means by "similar." I needed a 4WD vehicle for my trip and instead had to give up a leg of my vacation because the vehicle was not adequate. I was very disappointed.

Everything good