Hertz is horrible

Unlike in China, the service efficiency and staff attitude in big cities are indeed much worse compared to smaller cities.

Very satisfied. Despite the language barrier, the staff immediately used translation apps on their phones to ensure smooth communication!

Because we had four people and seven pieces of luggage, we reserved a Chrysler Grand Wagon Mini Van. However, upon arrival, we were informed that all the Mini Vans were rented out. Knowing we had a lot of luggage, they recommended a two-seater Van instead... After refusing, they gave us a seven-seater SUV, which barely fit all our luggage. The vehicle was not cleaned or inspected before being handed over. The staff's service was very perfunctory with little sense of service. Hertz is really overpriced and low quality. Since I had prepaid, the staff couldn't offer any discounts. Later, I rented from AVIS and the service was much better.

It was great experience hiring from Hertz overall. The price of rental was best ever and the cars were good too. My original car was great but it showed check engine light so had to get it replaced with a different car. Replacement procedure was straight forward. Thanks for the great and professional service

Best service received from qeeq. It was first time using qeeq. Great experience booking vehicle with booking confirmation straight away and great service by customer service agent later on. I tried trip.com for same rental and they couldn't confirm.... Qeeq is best

Like: IVA, the Hertz rental agent at SFO was friendly, helpful and very efficient!