Unbelievable

The rental company staff were very nice.

Awesome experience fair exceeded my expectations. Will use them again given the opportunity. Don’t forget to bring you proof of insurance with you at checkin.

I didn't like Routes telling me damage to car before I accepted it, ie. dent listed as scratch. When I didn't agree and wanted the exact damages listed, counter staff got snippy. I had to request she acknowledge the damages and give me a copy of the form. This process took approximately 60 minutes.

The customer service was awful. They were cheaper than competitors, but you get what you pay for and I find that disturbing.

Good third party firm. The business model is effective, but the firms benefiting from the outfit must comply to higher quality standards.

Routes will charge you less during booking but will recoup their charges by having to book a mandatory liability insurance. When other rental companies will include all necessity mandatory requirement all inclusive during booking.