Satisfied

The wait time was a bit long, but the staff was persuaded to upgrade our Kia to an Enclave.

Overall, it was pretty good. Initially, I was given a Santa Fe when picking up the car. I requested a different car and they handed me two Dodge keys, which I declined as it should have been a Kuwei. Just when I was about to take the Santa Fe, a staff member brought back a freshly washed Grand Cherokee. I took it without hesitation and had a great ride. The staff was not impatient at all. Thumbs up!

The car was in great condition!

The service of Alamo car rental company is good, no issues. However, I raised the following objections during the contract signing, which put me in a very passive position!