Stun

Car was great, fast service, but the customer service at the pickup lacked friendliness and warmth. Appreciate not being upsold.

Car had been in prior accident and didn't handle perfectly on curves but was fine overall. 2-shuttle process to get to pick up location. Address given for drop off did not match up with Google maps, so I'm glad we weren't in a hurry to make our flight. Customer service was very good. Office and bathroom were dirty. Nevertheless a very good value for the price.

The staff was terrible. Only two people and their focus was on the phone, not the people in front of them.

You need to let people know that there are conditions for the rental of cars. Routes does not allow locals to rent cars from that location. Had to prove that the driver flew in using their flight reservation. Had I been a local this would have been a BIG problem.

I'm 65 yrs. old and this was the worst, most inefficient pickup and return process I have ever experienced.

Like: aLL the way around it was a good experience
Dislike: ?