The service was quite good.

Long queues, but everything else was good

Overall, I am very satisfied with the service. The vehicle was very new, and the service attitude was excellent. When the vehicle broke down, it was very convenient and quick to replace it with a new one at the nearest service point. Returning the car was also very quick and convenient. The only drawback is that the Alamo counter in Las Vegas was slow in processing the car pickup.

Near Las Vegas McCarran International Airport, there is a dedicated Rent car & Return area with a free shuttle bus connecting to the airport every 5 minutes throughout the day, which is very convenient. Inside the reception hall, different car rental companies have their counters, which are easy to identify. Alamo's counter is on the far left with three service desks. The staff is very warm, patient, and professional.

The car pickup was okay, but the staff complained when I didn’t buy anything from them, suggesting I use the self-service option instead. I asked if they could pay the Golden Gate Bridge toll for me, and they directly said no.