The staff were very patient and processed the paperwork quickly!

It's okay. The staff asked if I needed additional insurance services, which I politely declined.

We initially went to the wrong place and ended up inside a building (QEEQ's instructions were to find staff directly outside to pick up the car). During registration, the staff inside first told us they didn't have the model we booked and asked us to pay extra for an upgrade, then tried to sell us various insurance policies.

The car provided was significantly different from the one I booked!