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Live chat Email us Service Code: 3213475339
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Reviewed: Mon, Jul 27, 2015
About Budget: 8.0 /10
My husband picked up the car, which seemed to take a lot of time, over an hour. It wasn't a full tank as described on the rental website; we had to fill it up there. Returning the car was very convenient, just hand over the key to the service desk. Although we bought full insurance, they tried to sell us an additional rescue insurance for 6 yuan per day.
About QEEQ: 8.0 /10

Relevant Reviews on Budget Los Angeles Airport LAX CA

Bradley Jefferson

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Reviewed: Sun, Nov 10, 2024
About Budget: 10.0 /10
Everything was great.
About QEEQ: 10.0 /10

Leopold Chapman

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Reviewed: Mon, Nov 18, 2024
About Budget: 10.0 /10
It's okay, but the fuel tank wasn't full when picked up, and the car had scratches.
About QEEQ: 10.0 /10

Lindsay Smollett

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Reviewed: Mon, Nov 18, 2024
About Budget: 10.0 /10
Very satisfied.
About QEEQ: 10.0 /10

Herman Milne

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Reviewed: Wed, Jul 4, 2018
About Budget: 4.0 /10

L.K

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Medium SUV | Ford Escape or similar
Reviewed: Sun, Sep 1, 2019
“Horrible customer service experience with a nice car”
About Budget: 7.7 /10
When we picked up the car on the 14th of August from Los Angeles Airport, the counter staff member called Bruce was absolutely terrible. It was probably one of the poorest customer services I have experienced in my life. He was rude, bullying and even tried to sell us extra insurance even though we had bought the full insurance package covering everything there is. He was mocking us and had an attitude as if he was supreme. I don't understand how can you have a person like that on the job. Never using Budget again for renting a car, if that is what the company wants to represent. I would appreciate if you would forward this feedback to his manager.
About QEEQ: 10.0 /10

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