Overall satisfied

Picking up and returning the car was super easy. It was my first time driving by myself and basic English was enough to handle everything.

The Jeep I rented was unavailable, so they gave me a GMC instead. It was larger and more comfortable to drive, and the return process was very convenient.

Cultural differences between Chinese and Western cultures made communication challenging, but their attitude was earnest.

A different car to what we originally ordered but felt like an upgrade! Very helpful at the counter however we received wrong information about the GPS. We were led to believe most of the cars didn't have built in GPS but when we got out there, they all did! Perhaps have the staff know everything about the cars.

Very helpful before booking. Helped me make my decision to book with Easyrentcars. Perhaps be more clear about built in GPS.