Due to language barriers, I unknowingly signed a local insurance document. Customer service failed to resolve this issue, but eventually, an American friend helped contact the rental company and got the local charges canceled.

Very satisfied with the car rental experience. The staff pointed to a row of cars and said I could choose any one. I picked a brand new Mitsubishi Outlander with only 800 miles on it. Amazingly, we fit all nine pieces of luggage inside. Great job!

I arrived early, 2.5 hours before the scheduled pick-up time. With my limited English, I managed to complete the rental process with the help of an African American guy at the counter. Since I was early, the reserved car wasn't back yet. They switched me to a car of the same class. The picture showed a Nissan, but I couldn't find a Nissan in the lot. When I asked the staff, he casually pointed to the area and said I could pick any car I liked. How generous! When returning the car, I drove to the designated spot where a white guy scanned the rental code, checked the gas and mileage, printed a receipt from his device, and everything was done in just 3 minutes. Quick and easy.

Convenient pickup

The Alamo counters are always busy, but it's worth it - they look after me and that is appreciated. I won't go anywhere else.

I rent a lot of cars and this is as smooth a rental process as you can get. Why go anywhere else right