The staff at Dollar was very patient. When he learned I was planning to go to the outlet mall in San Francisco over the next two days, he recommended that I purchase a road fee add-on service, which included a $16 per day toll fee. This saved me the trouble of late or missed toll payments. Many bridges in San Francisco require tolls, and if you don't pay upfront, you need to settle it online later, which can be easily overlooked and results in fines. This is less convenient compared to Europe. I originally booked a small Nissan car, but at pickup, they gave me a mid-size Nissan, similar in size to a Nissan Teana, and it was a brand-new, fuel-efficient car. I was very impressed with Dollar! Highly recommended!

Very good

The service attitude was very good. They didn't have the Toyota I booked, so they upgraded me to a Buick 7-seater SUV for free and allowed me to return the car with an empty tank at no extra charge.

Like: The car, a Ford Fusion Hybrid, was an excellent, well-designed and maintained piece of equipment. Great car. Rate did not match the reservation rate (it was higher, due to "taxes and fees", but was quickly corrected, once I showed the printout and e-mail, which did include taxes and fees.
Dislike: That the rate was higher than was what was contracted for. Fortunately, I had printouts and e-mails to prove it.