All the rental companies are in one building next to Chicago airport, so the shuttle ride over is really easy. The line at Dollar moved fast, pickup was smooth, and they gave us a super cute Kia Soul that was perfect for two people.

I initially selected to return the car with a full tank on the rental platform, but the staff on-site mentioned that it wasn't necessary and offered to refuel the car for us (implying their refueling service is cheaper). There was no contract or paperwork signed. However, they pre-charged $53, and I assumed it would be adjusted based on actual usage, but it turned out you have to completely empty the tank to match. $53 is enough to fully fill the tank. It's frustrating how the agreement I made with the rental platform was changed on-site.

Satisfied

No record of my reservation, even though I pre-paid for it. Then I had to pay $30 more than I was supposed to for an extra day I had added on two weeks prior.

Loved the truck. not step rail on the truck made me jump up. it had a couple bad dings. dog hair under the back seat where i was going to put the luggage. i would rent from them again. those things were minor. easy pick up easy drop off. super front desk person