Almost no queue, very good service

I went early in the morning, and there were basically no people. I completed the paperwork and picked up the car. The car had only been driven for a little over 1500 kilometers, almost new, very satisfied. I had seen many reviews mentioning that they easily point out wear and tear when returning the car. We had some minor scuffs on the tires, which I consider normal wear and tear, but there were no issues when we returned the car. It was excellent.

1. The brakes were giving loud stressing noise when applied. The vehicle should have been checked before releasing. 2. Wanted to delay pickup time by 1.5 hrs due to my flight time arrival and called the Australian number from Malaysia. The customer service personnel recorded my request but not able to email me confirmation. Passed me to another lady who wanted to charge me a lot extra for the delayed-pickup request which I find ridiculous as it was still within my booking period and I have no intention to delay the drop off time. She finally relented after my reasoning and said will inform the pickup location. Also said that she will email me my requested pick up time confirmation. I DIDN'T RECEIVE THE EMAIL.

Dislike: I did not like the fact that you only get 100 km per day and the excess will cost more than the car rental.