Overall, not bad.

Very convenient and efficient

Great, the vehicle was in excellent condition and relatively new.

The Car was in a very good condition. Hertz service was simply superb and their staff were quite prompt in their service. At the time of dropping, we noticed some issue with the fuel level indicator. They politely accepted my complain and within one day confirmed the issue from their side and did not charge any additional charges. I would like to specially thank Ms. Fitri who followed up on this and responded promptly. I will recommend Hertz, especially for their service and kind staff.

Like: Everything is great as expected except Poor Office Location (which is not your company fault) since the Airport authority decided to house all car rental companies at such a remote/hard-to-find location.
Dislike: Location of all car rental companies being located