Although the procedures took a bit long due to the detailed explanation, the service was good. Car pickup and return went smoothly. The car was a new model with low mileage. No pressure to purchase additional insurance. English proficiency required was not too high. Pickup and return were right at the airport, which was very convenient. Highly recommended.

When facing language barriers, the airport staff has room for improvement in proactively solving issues.

Friendly and smooth car pickup.

Picking up the car was very convenient, right next to the airport with no obstacles. When returning the car, there were staff waiting in the parking lot. As soon as they saw us pull in, they approached us, checked the car and fuel, and let us go. Very convenient. The car we rented was different from the one we booked, but since the order mentioned 'or similar', it wasn't an issue.

The store is good, just a short walk from the airport. However, I don't understand why I was forced to pay an additional 22 AUD per day at the counter, making it more expensive than the original price.