Since it's a small company without a storefront, there was no queue. I received one-on-one dedicated service. The only minor issue was a discussion over currency conversion fees when paying, but everything else was satisfactory.

We did a road trip in Turkey, and the rental company picked us up from the airport at 2 AM and also sent someone to the hotel for the car return. The service was excellent. Our car's side mirror was damaged when parked at a hotel in Goreme, and the rental company owner drove for over an hour with two other people to check the situation and assured us that the insurance would cover it completely, which was reassuring. However, during our drive, the car got a scratch, but since it was minor and we were in a rural area, we didn't report it. As a result, we had to pay 150 TL when returning the car.

The car was in great condition, a diesel Renault CLIO, recently registered for three months with only 5000 kilometers. It was basically brand new.