The overall service was excellent. They explained the basics of operating the car, how to open the fuel cap, which type of fuel to use, the exact location of the return office, and who to contact and what to do in case of an accident. Everything was thoroughly explained. The car was spotlessly cleaned, both exterior and interior. The vehicle's mileage was around 27,000 kilometers, which was reasonable, and the engine power was sufficient.

Very good! T1 car rental company is the only one with a guest lounge where you can sit in air conditioning while waiting for paperwork to be processed. I arrived at T1 but mistakenly set my pickup location to T2. The staff at T1 directly handled it for me and even upgraded me to a Mitsubishi Outlander. Both pickup and drop-off went smoothly.

The car condition is perfect,well maintained.

The lady we dealt with at Senai airport on both collection & drop-off was excellent. A great ambassador for Hertz - I believe her name is: Aqilah Fasyhah Binti Tumin. Based on our experience with her; we'd use Hertz again.

Really pleased with the ease of booking

Car type changed without notification. I got sedan instead of SUV.