Convenient and fast

Excellent!

Every time I go to London, Canada, I rent from this company. The pick-up location is right within the airport, making it very convenient. They accept translated driver's licenses for rentals. Both picking up and returning the car happens at the parking lot, with designated areas for each. The staff are well-trained, and the whole process takes about 5 minutes.

Alamo did a great job of catering to our needs. At the time of return, there was an issue on the payment that was swiftly resolved without any undue delays. Considering I was with my infant daughter and pregnant wife, this was a big deal for me. Mr Rai at the Alamo office was extremely accommodating and is a good guy.

Like: Everything outside of trying to contact this location by phone was great. When speaking with the customer representative, he gave me a free upgrade on my next rental - which is great for next time. I also got a free upgrade when I got there. So everything worked out in the end.
Dislike: I tried calling about 15 times between 10:00AM and 2:00PM to see if I could pick up my car early, no one answered the phone. I was told they were short staffed, that's fine, but it's 2018. Give me a voice-over or something that's telling me what's going on.