Overall service was very satisfying.

I chose full insurance from the car rental company when booking through QEEQ. At pickup, they offered roadside assistance, which I declined, and they didn't push further. I reserved a C-class Nissan Versa but received a B-class Kia Forte instead. The starting mileage was about 37,000 miles, but the car's condition was decent. While driving, a small stone cracked the front windshield. Since I had full insurance, when returning the car, they only asked about the cause, location, and time of the damage, and the insurance covered everything. A $200 deposit was required at pickup and was refunded immediately after returning the car. Gas prices in California are generally high, and it seems the company estimates a full tank at a higher cost. So, I recommend skipping their refueling option and just refilling the tank yourself before returning the car.

Great customer service and good quality vehicles; could use more counter staff.

Great prices and easy to use website and app. Will be renting from here again.

Awesome customer service

Like: Efficiency when picking up and dropping off.
Dislike: Would have liked more clarity on the process when picking up as confidence that the car reserved was the car 'pointed to' from the assist did not provide confidence - The lady should have explained the process more clearly to include the further validation / checks at the Miami 'checkout' kiosk prior to exiting from the garage.