The staff was very friendly, the pickup process was smooth, and there was no upselling.

We booked a standard SUV, which should have been a Jeep Grand Cherokee or Ford Escape. However, when we picked up the car, there were only basic SUVs available in that row. The staff told us to choose from the existing cars, which meant a downgrade. After waiting for 10 minutes, there still weren't any vehicles of our booked class. We insisted on speaking with the staff, and finally, they gave us a Jeep Grand Cherokee from another corner.

Helpful and friendly

Alamo and National share the same location, and the cars are interchangeable. At the self-service kiosk, you can print the contract in about 5 minutes, then take it and choose your car. We rented a luxury car and initially saw only a Volvo S80, which was nice but we were expecting something like a Cadillac. We asked the staff, and they kindly checked for us, eventually bringing out a freshly cleaned Infiniti QX60. It turned out to be perfect for long trips over the two weeks.

Like: Got a better vehicle than what was booked at the best price compared to all other sites. Many thanks!
Dislike: No issues.